![]() ![]() Due to its integrations with many instant messaging apps, it is truly one of the best open source helpdesk solutions on the market. Users love it for a broad spectrum of functionalities that are built on an elegant, user-friendly interface. It’s also multilingual and allows teams to make internal notes and tags, and run satisfaction ratings. Its features include unlimited support agents, tickets, and mailboxes, push notifications, auto-replies, and much more. It is built for organizations who want to provide professional customer support, but can’t afford costly solutions such as Zendesk.įreeScout can be easily deployed on shared hosting. ![]() In their words, FreeScout is a “super lightweight open source helpdesk solution”. Add-on features for supervisors enable them to examine agents’ performance, which can prove to be very useful. ![]() The fact that UVDesk is mobile-friendly is also an advantage. Users have the possibility to build their own modules and custom support workflows.įrom reviews of this open source ticketing software, we got the impression that its multi-channel support works great, allowing businesses to operate clutter-free. This PHP-based ticketing system is, just as any other open source solution, easily customizable and extendable. UVDesk is a helpdesk system made for multichannel customer service, primarily aimed at eCommerce customers. ![]()
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